Terms & Conditions

By accessing or using wasell, you agree to the following Terms of Service. These terms govern your use of our platform and services, including AI-enhanced WhatsApp communication tools. Please read them carefully.

1. Acceptance of Terms

By using wasell, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

2. Service Description

wasell provides businesses with tools to automate WhatsApp communication, customer service, and sales processes using AI and custom integrations. You are responsible for your own WhatsApp account and connecting it with wasell. wasell does not create or manage WhatsApp accounts.

3. WhatsApp-Specific Terms

wasell is not supported or endorsed by WhatsApp Inc. WhatsApp Messenger and WhatsApp Business are proprietary services owned by WhatsApp Inc.

wasell provides a platform to connect your existing WhatsApp account for business use. You can continue using your WhatsApp account through the official app while connected to wasell. You can disconnect your WhatsApp account from wasell at any time without penalty. By using WhatsApp with wasell, you must adhere to WhatsApp’s policies, including their strict guidelines on unsolicited marketing and spam messages.

wasell helps you navigate these rules by ensuring compliance with WhatsApp’s messaging policies. Always ensure you have customer consent before sending marketing messages.

4. Fees and Billing

wasell charges fees based on the subscription plan selected and additional services rendered, such as server hosting, message volume, and custom development. Subscription fees are non-refundable, and services will be terminated if payments are not made within the required timeframe.

5. Account Registration

You must register an account to use wasell. When registering, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

6. Acceptable Use

You agree not to use wasell for:

  • Sending unsolicited or spam messages in violation of WhatsApp’s policies.
  • Engaging in unlawful activities or promoting illegal content.
  • Misusing the platform to harm, harass, or deceive users.

Failure to comply with these guidelines may result in the suspension or termination of your account.

7. Custom Development

wasell offers custom development services based on your business needs. These services are billed separately and are subject to additional terms agreed upon in individual contracts.

8. Data Security and Privacy

wasell is committed to protecting your data. Please review our Privacy Policy to understand how your data is collected, used, and secured. You agree to our data collection and usage practices by using the platform.

9. Limitation of Liability

wasell is not liable for any damages resulting from the use or inability to use the service, including but not limited to loss of data, business interruptions, or reputational damage.

10. Termination

You may terminate your account at any time. wasell reserves the right to suspend or terminate accounts for violations of these Terms or if required by law.

11. Changes to the Terms

We may modify these Terms of Service at any time. Any changes will be posted on our website with an updated effective date. By continuing to use wasell after changes are made, you agree to the revised Terms.

For questions or concerns regarding these Terms, please contact team[at]wasell.io